Shipping policy
🚚 Shipping Policy – LumiDoor
At LumiDoor, we are committed to preparing and shipping your order as quickly as possible. Below you’ll find the timeframes, conditions, and shipping procedures for all destinations.
🕐 Processing and Delivery Times
📦 Order processing time: up to 4 business days from payment confirmation.
✈️ Estimated shipping time: up to 10 business days once the order has been shipped.
⏳ Total estimated delivery time: up to 14 business days from the date of purchase.
Delivery times may vary slightly depending on the destination and the performance of courier companies during holidays or exceptional circumstances.
🌍 International Shipping
We ship worldwide.
Shipping costs are calculated automatically at checkout based on the selected destination.
🚨 Delivery Delays
LumiDoor is not responsible for delays caused by external factors such as:
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Customs clearance delays
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Local or national holidays
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Transport strikes
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Weather conditions or force majeure events
That said, we will always assist you with order tracking and do our best to help resolve any issues.
If more than 15 business days have passed since your order was shipped and you have not received it, please contact us.
💌 Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, when available.
📦 Incorrect Address or Unclaimed Packages
Please ensure that the shipping address provided at checkout is correct and complete.
If a package is returned due to:
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Incorrect or incomplete address
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Failed delivery attempts
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Unclaimed package at the local postal office
You may choose to:
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Have the package resent (additional shipping fees may apply), or
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Request a partial refund (original shipping costs are non-refundable).
📬 Questions About Your Shipment?
We’re here to help.
If you have any questions or issues regarding your order, please contact us at:
We’ll get back to you as soon as possible.